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Ways to contact us

If you need to get in touch with us, we’re always here.

Reporting a power cut?

Power cuts are urgent, so call us immediately on 0800 6783 105 or 105.


For general enquiries you can call us on 0800 096 3080.

Social Media

We’re available 24/7 on our social media channels: Twitter and Facebook.


You can contact us on Whatsapp. Click here and save National Grid Electricity Distribution as a contact.

Web Chat

Our advisers are available at any time through the website chat.

Enquiry Form

If you’d prefer to write to us, then choose the correct form from the list below:

General enquiries 


Feedback and compliments 

Sign language interpretation

Work near overhead lines

Power Cut Reporter App

Our Power cut Reporter App for Apple and Android phones make it speedy and simple to report a power outage. If you report a power cut, you’ll be connected with our Contact Centre who will ask some questions about the incident.

You can also use the app to stay in contact with us, register for updates and alerts on service status and join our Priority Service Register

The app is available free to download on the App Store and Google Play. You can also scan the below QR Code: