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Social obligations

National Grid Electricity Distribution provide an essential service – keeping the lights on for 8 million customers. A disruption to our network can have a huge impact on our customers but particularly for customers in potentially vulnerable situations.  Vulnerability can be transient or permanent, and we all have the potential to find ourselves vulnerable at one point or another, if a particular set of circumstances arise.

Customers are at the heart of everything we do and whilst we are not the cause of many of these situations, we are often uniquely placed to do something about them. We have 1.8 million customers on our Priority Services Register and have a social obligations programme to support customers in vulnerable situations and help address fuel poverty and the factors that sit behind it, including low incomes and poor energy efficiency. Staff at every level of the company are empowered to do the right thing and equipped with the appropriate knowledge and tools to provide services that are accessible, inclusive and fair for all.

Social obligations newsletter

We currently publish a biannual social obligations newsletter, this helps to keep our project and referral partners informed about what we are working on and also any events that we will be hosting. 

If you would like to sign up to receive this newsletter please email

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