New service will speed-up meter moves for customers

Customers who want to move their electricity supply and meter will now be able to apply in minutes to do so via a new online tool.

The self-service tool guides the customer through the process step-by-step and will mean applications can be completed in less than 15 minutes.

It’s designed to help people needing to move their electricity supply and meter when they are planning building, renovation or demolition work.

Customers can upload documents and photos to support their application and will be able to track its progress when complete.

After applications are received, we’ll check if moving a supply requires access to neighbours’ land to carry out the work and if so gain the relevant permissions.

Amanda LeBrocq, Director of Connections, said: “This new self-service tool will speed up the connections journey for customers and reduce our response times considerably.

“It will enable them to find information about the meter-moving process more easily and will deliver a more efficient service for customers overall.”

Customers who use the tool will have opportunities to speak to a planner and ask questions.

The new service adds to our suite of web tools to improve the connection process, which includes bespoke online journeys for customers looking to connect electric vehicle chargers, heat pumps, battery storage and solar and wind generation.

Customers can access the meter service here.