Contact us
There are many reasons you may want to contact us. We provide a variety of options for your convenience.
Emergency information
Let us know if you're experiencing a power cut or any problems with your power. You can call our emergency numbers 24 hours a day, 7 days a week, 365 days a year.
Call 0800 6783 105 or 105
Enquiries
General enquiries
If you’ve got a general enquiry, then you can contact us between 8 am and 5 pm Monday to Friday on 0800 096 3080, or fill out our contact form.
Complaints
We take every complaint about our services seriously. Learn how to make a complaint, and what we’ll do to resolve it.
Feedback
We always want to hear about your ideas, opinions and experiences, including ways we could improve our services.
Social media and messaging
We're available 24/7 on our social media channels. You can also get in touch on Whatsapp and web chat.
Safety information
Work near overhead lines
Working near overhead lines? Contact us for safety information and advice to keep you protected.
Check before you dig
If you are planning any site works you will need to know about underground cables, overhead lines and other electrical equipment around your property. Get in touch to locate equipment nearby.
Help us to help you
Sign language interpretation
You can contact us through a sign language interpreter, using InterpreterNow. It’s free and easy.
Share your details
Share your contact details with us and we’ll keep you up-to-date with all the essential information on our services.
Precise incident locations
We use what3word to help us identify the location of incidents on our network. Download it today, it could save a life.