Contact us
If you’re experiencing a power cut or any problems with your power, you can contact us 24 hours a day, 7 days a week, 365 days a year on 0800 6783 105 or call 105
General contact enquiries
If you’ve got a general enquiry, then you can contact us between 8 am to 5 pm Monday to Friday on 0800 096 3080, or fill out our contact form.
Complaints
We take every complaint about our services seriously. Learn how to make a complaint, and what we’ll do to resolve it.
Feedback and compliments
We always want to hear about your ideas, opinions and experiences, including ways we could improve our services.
Sign language interpretation
You can contact us through a sign language interpreter, using InterpreterNow. It’s free and easy.
Work near overhead lines
Working near overhead lines? Contact us for safety information and advice to keep you protected.
Help us to help you
Share your contact details with us and we’ll keep you up-to-date with all the essential information on our services.
what3words
We use what3word to help us identify the location of incidents on our network. Download it today, it could save a life.
Check before you dig - location of our cables and equipment
If you are planning on undertaking site works you will need to know about underground cables, overhead lines and other electrical equipment nearby - get in touch with us here.