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Terms and conditions

If you use this National Grid website (the "Website") you agree to be bound by these terms and conditions. If you do not agree to these terms, you must not use the Website and you agree to stop doing so immediately.

  1. Definitions

    In these terms and conditions, "we" and "us" means National Grid Electricity Distribution PLC 09223384; National Grid Electricity Distribution (East Midlands) Plc (company number 02366923); National Grid Electricity Distribution (West Midlands) Plc (company number 03600574); National Grid Electricity Distribution (South West) Plc (company number 02366894); National Grid Electricity Distribution (South Wales) Plc (company number 02366985);  National Grid Helicopters Limited (company number 02439215); National Grid Electricity Distribution Property Investments Limited (company number 02373239) and National Grid Telecoms Limited (company number 2386327); (collectively, “NGED”). All are registered to Avonbank, Feeder Road, Bristol BS2 0TB.

  2. Access to the Website and content

    2.1. The information provided by us on the Website is not in any way an invitation or recommendation to buy any products or services featured and you should seek appropriate independent advice.

    2.2. We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.

    2.3. We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.

    2.4. We assume no responsibility for the contents of any other websites to which the Website has links.

  3. User account details

    3.1. This section applies if you have a user account with which you login to a part of the Website.

    3.2. You must keep your user account details safe (for example, any passwords, usernames and other security information). You must treat such information as confidential and must not disclose it to any third party.

    3.3. We have the right to disable any user account for any reason at any time, including if in our reasonable opinion you have failed to comply with any of these terms.

    3.4. If you know or suspect that anyone other than you knows your user account details you must promptly notify us

  4. Intellectual Property

    4.1. The copyright in the material contained in the Website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.

    4.2. We own the trademark NATIONAL GRID ELECTRICITY DISTRIBUTION. Other product and company names mentioned on this Website may be the trademarks of their respective owners. You are not entitled to use the logos and brand names owned by us without our express prior written permission.

  5. Products and services on the Website

    5.1. We can change the details, specifications and prices for any products or services (and any offers) shown on this Website at any time without notice. We can only provide products and services if they are available and we make no guarantee that they will be.

    5.2. We reserve the right to remove or to stop supplying any product or services on the Website at any time without notice.

    5.3. If you apply for a product or service shown on the Website then you will be subject to the specific terms and conditions relating to that product or service.

  6. Exclusions of liability

    6.1. Although we make reasonable efforts to update the information, data and materials on the Website, we make no representations, warranties or guarantees, whether express or implied, that the Website is accurate, complete or up to date.

    6.2. We do not monitor, verify or endorse any information that may be submitted by third parties for posting on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.

    6.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Subject to the foregoing, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the Website save where such liability cannot be excluded by law.

    6.4. We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.

    6.5. If you are a consumer and we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the terms and conditions. Also, we only supply the Website for domestic or private use. You agree not to use the Website for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  7. Data protection

    Our Privacy Policy also applies to your use of the Website, and contains more information about how we use your personal information.

  8. Cookies

    Our Cookies Policy contains more information about how we use cookies on the Website.

  9. Termination

    9.1. We may terminate or suspend your access to the Website and the services within it at any time for any reason (including without limitation if you breach these terms and conditions), including terminating or suspending access to your user account.

    9.2. All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.

  10. Complaint procedures

    If you believe that any content on the Website infringes your intellectual property or other rights, please notify us by email at with a comprehensive detailed message setting out the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; and (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content that is objectionable.

  11. General
    11.1. If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

    11.2. We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 days after posting on the Website.

  12. Governing law
    12.1. If you are a business, these terms and conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.

    12.2. If you are a consumer, these terms and conditions, their subject matter and its formation, are governed by English law. However, if you are a consumer and resident of any other European Union country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these terms and conditions affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. You and we both agree that any disputes shall be subject to the non-exclusive jurisdiction of the English courts. However, if you are a consumer and resident of any other European Union country you and we may also bring proceedings in that country.