About us
We’re the people providing the power, managing the electricity distribution network for the Midlands, South West and Wales. We deliver essential electricity to millions of homes and businesses.
We deliver electricity to over 8 million customers over a 55,500 square kilometres service area and we employ over 6,500 staff.
Our business
National Grid is about more than just power distribution. We provide training, contracting services and more while maintaining 100% customer service satisfaction.
Health & safety
We’re committed to providing a safe, stable and reliable electricity distribution supply while protecting our population and minimising the impact on the environment.
Energy bills
We get asked by customers what role National Grid plays in their energy bill. Watch our video for a better understanding.
Our Social Contract
At National Grid, we are committed to doing the right thing, delivering social and environmental value for our colleagues, customers and wider society.
Business services
Learn about our business services, from telecoms to high voltage switching training.
Accreditation and awards
Find details of the charter marks, awards and accreditations that we have won.
Key performance targets
View our performance on key targets, including network reliability, customer service and guaranteed performance standards.
Annual reports and financial statements
View all annual reports, statutory and regulatory results and consolidated group results in one place.
Pensions
Working with PWC, we’ve developed a customer-focused strategy that ensures we meet our pensions commitments.
Meet our executive team
Our directors are responsible for ensuring our long-term success through determining our strategic direction and objectives and effectively overseeing them.
Diversity, equity and inclusion
Our action plan focuses on the delivery of diversity, equity and inclusion in the workplace, where we value each other and appreciate our differences.