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Priority Services Hub

A little extra help and additional support during a power cut.

Join our register

Join our register

Our Priority Services Register (PSR) provides extra help and additional support during a power cut for elderly, very ill or disabled people, or those who rely on power for medical equipment. 

While power cuts can still happen, we will do everything we can to keep you connected.

Here, you can learn about our Priority Support services.

You can also download our Customer Service Guide here

The Priority Service Register

Here’s everything you need to know about the Priority Services Register, including what support is available and how to sign-up.

PowerUp Advice Hubs

Learn how our Power Up advice hubs tackle fuel poverty, helping vulnerable customers stay warm and save money.

News & updates

Check out some of the latest news, events and customer case studies.