National Grid - Severe Weather Claim Form

If you have any queries relating to any direct financial losses arising from Storm Darragh please complete the below form.

Disclaimer

Please note, in respect of claims for financial loss arising from Storm Darragh, we advise that by completing this form, it does not automatically entitle you to recovery of those losses. We confirm that NGED reserves its right to conduct appropriate liability investigation and verification. We will aim to do so within 42 days, however this timescale may be impacted due to the number of queries NGED is responding to.

Unless notified otherwise, we will correspond with you by email or letter to allow our Contact Centre lines to remain open for customers reporting outages.

Name (required)

Telephone (required)

Address (property affected) (required)

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Postcode (required)

Is the Correspondence Address the same as the above address? (required)

Yes

Correspondence Address (required)

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Postcode (required)

Email Address

MPAN number (if known) and/or Meter serial number (if known)

MPAN is on your electricity or dual fuel bill, usually in a box marked 'Supply Number'. It's 21 digits long and begins with 'S'. You'll only need the last 12 or 13 digits.

Are you registered on the Priority Services Register?

Yes

If you'd like to register please visit our registration page here.

Is your query related to the recent storm?

Yes

Is your query related to Freezer food/hot food provisions/financial loss as a result of this storm?

Yes

Is your query related to a complaint relating to network performance as a result of this storm?

Yes

Claim/complaint details (250 max)

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Attachments

You may submit up to 5 document(s).

Please choose a file ...

In the event a payment is made, please provide the following information. Please note due to GDPR, we do not ask for bank details and provide payment by way of cheque.

Payee Name (required)

Postal Address (required)

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Postcode (required)

Storm Darragh

Thank you for contacting National Grid about the disruption to your electricity supply that you experienced during Storm Darragh.

If you have already submitted a claim or an enquiry about a Guaranteed Standards of Performance (GSOP) payment you do not need to do anything further, we have the information required for this stage. You don't need to worry about contacting us, we will be in touch once we have an update for you via the method you originally contacted us on.

The next update you will receive will be the outcome of your claim or enquiry and whether we need any further detail to help finalise the decision process.

We are experiencing high volumes of enquiries related to the storm, to help us prioritise these and get back to you as soon as possible we have set-up a specialist team to help work through these as a priority.

The Standards of Performance specify exactly who is entitled to receive payments, in what circumstances, and how much the payments will be. You can find more information on Standards of Performance payments here (National Grid - Standards of Performance).

Thank you for your patience.

Severe Weather Claim form