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We win award for Best Customer Centric Strategy

Our unparalleled customer engagement and support for vulnerable customers has been recognised at the 2023 international Engage Awards, which were announced...


Launch of virtual home visits for customers

A new digital service that can resolve power cuts by using customers’ own smartphones to diagnose the cause of the interruption will speed up decarbonisation...


ClearViewConnect report will improve customer visibility on connections pipeline

The launch of our new reporting tool ClearViewConnect will make the connections pipeline clearer, simpler and faster for customers, speeding up the connectio...


VENICE findings back data-led approach to tackle customer vulnerability

A pioneering innovation project to analyse the impact of the pandemic and cost of living crisis on customers’ energy behaviours is now helping to formulate a...


Customers Express Interest in Fast Tracked Connections as Additional Capacity Reaches 20GW

We’re part of an industry-wide plan to accelerate the connection of up to 20GW of clean energy projects in collaboration with the wider National Grid group. ...


Smart Energy Action Plans All Set for Rollout As National Grid President Visits Delivery Partner

Innovative smart energy action plans set to be rolled out this winter were a key focus when our President Cordi O’Hara paid a visit to long-standing partne...