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Winter hub

We've got all the information you'll need this winter.


Keeping the lights on for our 8 million customers is a top priority but sometimes power cuts do happen.

This hub explains what to do in a power cut and how to contact us if you need help, as well as information about our Priority Services Register for people with extra needs, and much more. 

We offer a range of support for people with extra needs through our Priority Services Register. Find out more in our Special Services statement. Sometimes we may need to visit customers. Our Arrangements for Access to Premises statement explains what people can expect from us when that happens. Find out how to get in touch during a power cut, in our Safety & Security of Supplies Enquiry Service statement.