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Storm Pia

Disruption caused by Storm Pia comes to an end

Friday 22 December 11am

Overnight work by engineering crews has resulted in most customers having their power supplies restored after Storm Pia’s high winds disrupted the network.

Efforts are continuing to complete repairs and restore the last few remaining properties affected by the storm. All incidents are fully resourced and will be reconnected today. The rest of our network is operating normally

Thank you to all our customers for their patience and understanding during this storm.


Anyone entitled to a payment under our standards of performance will automatically receive communication from us within four weeks, so customers do not need to do anything.

Please bear with us while we make these payments. If you haven’t heard from us after four weeks, please contact us.


Power off?

Have you lost power? Check the status here:

Emergency information 24/7

Call 0800 6783 105 or 105

Power cut? Call 105

If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime.

For our most vulnerable customers, we also provide additional support during a power cut. Please visit our Priority Service Register page for more information.

Call us
0800 6783 105 or 105

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How do we help vulnerable customers?

We give you a direct number to call in the event of a power cut so that you can get straight through to us.

You can agree a password with us before we visit, so you feel safe.

We can provide special help, if needed, through the British Red Cross doing periods of severe weather .

We will inform you about any planned interruptions to your electricity supply.

We will keep you as informed as possible during an unplanned power cut or throughout periods of severe weather.